SMOOTHER™ fulfills through an in-venue pickup point, similar to a coat check. Items can also be shipped to any address (as long as the client partner offers this option). In-seat delivery debuts in 2019.
Yes. Anyone that has the app and loads their credit card can purchase. Purchasing outside of the venues has been a powerful source of new sales for SMOOTHER™ clients to date.
The App is free. The fan sees a charge on the app labeled “handling fee” on top of their item purchase. SMOOTHER™ keeps this fee, and then net revenue (after credit card processing fees) is paid by SMOOTHER™ to the client.
Currently, merchandise and concessions. SMOOTHER™ takes client offerings, and client approved marketing materials such as photos and copy, and builds the client demo offline for client review and approval. Dynamic services that fit each venue's capacity are being added on an ongoing basis.
SMOOTHER™ is built to work on cellular networks. While an exclusive Wi-Fi connection at the venue can be helpful, it is not required.
Yes. SMOOTHER™ gives clients the ability to create various promotions including XX% off, $XX off, and free product offers.
Deployment timing depends of the complexity of the build and fan offerings that will appear on the app.
Yes. Administrators have the ability to limit the purchase of specific products by section, row, and seat. Timing limitations are available as well.
The app can handle several dozen items at a time. For user experience, clients often select a handful of items to feature more prominently on the app.
Yes. SMOOTHER™ can be configured to interface with most major POS systems.
Yes. All communication from both web and mobile apps uses HTTPS, based on current best practices and industry-standards guaranteed by Let's Encrypt.
Yes. All databases are protected through continuous physical and logical backups. These backups are stored encrypted on- and offsite to cater for both redundant and timely restore processes.
The SMOOTHER™ platform is built as a multi-tenant service-oriented architecture with a proven foundation of Python, Django, Postgresql, Redis at its core. This allows us to scale with the flexibility to meet the business demands of both functionality and operations.
Clients receive a proprietary, password-protected dashboard from SMOOTHER™ management to observe their sales and reports. Additionally, custom reporting is built client by client to assist clients in tracking “hot costs” and key data points.